FOR ITEMS ORDERED AT OUR ONLINE STORE
SORRY BUT WE DO NOT SHIP ANY BAKERY ITEMS AT THIS TIME!!
ALL OTHER ITEMS in our ONLINE STORE, such as, Cake and Candy Making Supplies, ETC. Are shipped by Priority Mail, or UPS. Whichever can give us the best service within the shipping cost parameters we have to work with.
How Much Does Shipping Cost?
The Shipping/Delivery and Handling Cost vary based on weight, size and destination.
In a continuing attempt to deliver our products, in a market of fluctuating fuel and transportation costs, we make every effort to keep our shipping rates as fair as possible. To accommodate all of our customers needs, our shipping rates are set up by zones and calculated on estimated weights. Unfortunately, the way shipping works in most cases, it costs as much to ship a one pound package as it does a 3 pound package. (Its no different than if you drive to the store for a candy bar or a whole bag of groceries, your car uses the same amount of gas.)
NOTE: Extra charges may apply for rerouting, redelivering, or reshipping if the address or information provided by you is incorrect. Please verify all your address information as the slightest error can result in not being able to make the delivery. Also keep in mind that packages CAN ONLY be shipped to P.O. Boxes buy USPS Priority Mail Service. We do ship to APO and FPO.
Shipping of Chocolate?
If you're considering ordering chocolate during the sultry days of summer, beware: it may melt. We only ship chocolate the months October thru March. As we can't be responsible for replacing melted chocolate, we strongly advise you to ship the chocolate portion of your order express to minimize melting risk. If you live in a warm climate consider having heat sensitive items sent with coolant packs. There will be a $3.50 charge added to your invoice for each coolant pack necessary to insure the product reaches its destination in perfect condition. Please contact us if you have any questions.
What About Shipments to Alaska and Hawaii?
Sorry we are unable to ship outside of the Continental United States at this time.
Does The Boarding House Offer International Shipping?
No! Sorry at this time we do not offer this service.
Will You Ship My Items By Air Transportation?
Our standard method of shipping is Ground Transportation. We will ship 2nd and 3rd Day Air as well as Overnight, if requested for an additional charge.
How Do You Get A Copy Of An Invoice For Your Order?
You will receive a Sales Receipt with shipping & handling charges with a copy of your credit card charge slip with your shipment.
When Does The Boarding House Charge Your Credit Card?
Your credit card is charged on the day your items are shipped or delivered. To provide you with the highest security possible we do not process credit card charges on line. All charges are manually processed in our store.
For orders placed on this website, we accept MasterCard , VISA or DISCOVER.
You are also welcome to use this site to shop and select your products, then place your order by phone, FAX, or regular mail. For phone and FAX orders, we accept the credit cards listed above. For mail orders, we accept the cards listed above OR a check or money order. Make checks payable to: The Boarding House. We are always happy to take your order by phone, 1-330-832-2935, 9:00 a.m. to 5 p.m. weekdays Tues. - Fri. or Sat. (9:00 a.m. to 1:00 p.m.). Or FAX your printed order to, (1-330-833-7295) any time. Or finally, to order by mail, send your printed order to: The Boarding House, 409 Parkview St. N.E., Massillon, Ohio, 44646.
Why Would Your Credit Card Be Declined If
There Are Sufficient Funds In My Account?
In order to protect our customers from fraudulent transactions, the billing address you list on your order must match the address that your credit card company sends your statement to. If the billing address listed on your order differs from your bank's records, you could be declined. Please verify that your credit card account information is correct and matches that of your credit card company to ensure that they have your most up-to-date information
Does The Boarding House Charge Sales Tax?
If we are shipping/delivering into the state of Ohio, there will be a 6.5% sales tax charged on nonfood items.
We do not share any information about our web customers with any other company. None of your personal or order data will be rented, sold, or exchanged in any way. We ask only for the data we need to effectively complete your order, and we use it for that purpose only.
This site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your purchases. The information you send to us is encrypted to prevent unauthorized access during transmission. We guarantee your shopping experience to be safe and free from credit card fraud resulting from the use of our site.
E-mail us at firstname.lastname@example.org We're eager to answer any questions you have concerning your order or our products. Do not hesitate to contact us.
Damaged Policy - Call Us First:
If an item arrives damaged, and you want to return it for a replacement, please call us, at 1-330-832-2935. We'll discuss with you how to proceed.
Return and Exchange Policy:
If you are dissatisfied with your item return it within 3 days of receiving.
Please return as received in same packaging. If the item is not broken and nothing is missing, a refund will be issued minus shipping and handling cost.
NOTE: FOOD & INGREDIENT ITEMS CANNOT BE RETURNED.
Only some of our most popular items are listed on this web site . We have many other items available. If you don't find what you are looking for contact us.
If for any reason you're not satisfied with one of our products at the time you receive it, please let us know. We'll gladly replace it, or refund your money.
NOTE: FOOD AND INGREDIENT ITEMS CANNOT BE RETURNED.
(See our Return and Exchange Policy).
Thank you for shopping at EatYourDessertFirst.com